Let's Talk About CEX! The Customer and Employee Experience
Maxine Shapiro
25 episodes
2 months ago
"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
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"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
Let's Talk About CEX! The Customer and Employee Experience
13 minutes
3 years ago
Max on Swag, Fishbowls, and a Little Surprise
Here’s where Maxine shares her wisdom, experience, and humor by reminding us that when we think no one sees or hears us, whether in CX, EX, management, or leadership, we’re actually in a fishbowl! Whatever we do, people are watching. And not in a creepy way. Just being in the role we play, our customers, guests, and teams see us for bad – pouty, impatience, apathetic, or for good. The good is generous, joyful, natural, present, and agile. But Max doesn’t stop there. Sh...
Let's Talk About CEX! The Customer and Employee Experience
"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
