Let's Talk About CEX! The Customer and Employee Experience
Maxine Shapiro
25 episodes
2 months ago
"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
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"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
Let's Talk About CEX! The Customer and Employee Experience
10 minutes
3 years ago
Max on Musk
So what do you really think of Elon Musk? And his email to employees? “Everyone is required to spend a minimum of forty hours in the office per week...not some pseudo-office.” Your host, Maxine Shapiro, ex-financial commentator on NPR’s Marketplace, goes on a rant. Just when you thought command and control leadership was properly put to rest, Musk dangles this carrot out to other CEOs…well…you’ll just have to listen. Max uses humor, a little sarcasm, and a few facts to make her po...
Let's Talk About CEX! The Customer and Employee Experience
"What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences. CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz. EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact ...
