Lessons From the Field [Powered by Black Box Intelligence]
Black Box Intelligence
11 episodes
1 day ago
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
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Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands [ft. Leaders from Portillo's, Whataburger, Shipley Do-Nuts]
Lessons From the Field [Powered by Black Box Intelligence]
30 minutes
2 years ago
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands [ft. Leaders from Portillo's, Whataburger, Shipley Do-Nuts]
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands Episode 1 | 11/14/24 Episode Overview Discover the secrets behind creating a highly successful cult brand in the fast-paced world of Fast Casual and Quick Serve Restaurants. Our expert panelists will reveal proven strategies and insights for setting brand standards, balancing people and technology, and looking ahead at industry predictions that will shape the future of operations. Key Takeaways: ...
Lessons From the Field [Powered by Black Box Intelligence]
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
