Lessons From the Field [Powered by Black Box Intelligence]
Black Box Intelligence
11 episodes
1 day ago
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
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Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
Recruiting and Retaining Staff to Support Aggressive Growth Goals [ft. Chief People Officer at Kura Sushi USA, Arlene Estrada Petokas]
Lessons From the Field [Powered by Black Box Intelligence]
27 minutes
8 months ago
Recruiting and Retaining Staff to Support Aggressive Growth Goals [ft. Chief People Officer at Kura Sushi USA, Arlene Estrada Petokas]
Recruiting and Retaining Staff to Support Aggressive Growth Goals Episode 8 | 02/27/25 Episode Overview Arlene Estrada Petokas (Chief People Officer) shares how Kura Sushi USA leverages a robust recruitment strategy to support their broader objectives. Key Takeaways: [Insight #1] – Leverage social media and marketing to attract top talent. [Insight #2] – Invest in training programs to set employees up for success. &nb...
Lessons From the Field [Powered by Black Box Intelligence]
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
