Lessons From the Field [Powered by Black Box Intelligence]
Black Box Intelligence
11 episodes
1 day ago
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
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Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce [ft. Leaders from Luke's Lobster & taim mediterranean]
Lessons From the Field [Powered by Black Box Intelligence]
37 minutes
1 year ago
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce [ft. Leaders from Luke's Lobster & taim mediterranean]
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce Episode 2 | Originally posted 03/07/24 Episode Overview With Baby boomers retiring, Gen Z, a force of 68 million, is entering the workforce, leading among hourly workers. This shift urges restaurants to rethink their approach to attracting and retaining employees. In 2024, restaurants focus on developing frontline managers to meet the demands of a rapidly changing workforce. Key Takeaways: [Insig...
Lessons From the Field [Powered by Black Box Intelligence]
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
