Lessons From the Field [Powered by Black Box Intelligence]
Black Box Intelligence
11 episodes
2 days ago
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
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Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
Driving Success through Guest Satisfaction and Operational Excellence [ft. Roger Gondek, COO of Twin Peaks]
Lessons From the Field [Powered by Black Box Intelligence]
26 minutes
11 months ago
Driving Success through Guest Satisfaction and Operational Excellence [ft. Roger Gondek, COO of Twin Peaks]
Driving Success through Guest Satisfaction and Operational Excellence Episode 5 | 12/12/24 Episode Overview How do you take a struggling brand and turn it into an industry leader? A Restaurant Turnaround Strategy- just ask Roger Gondek. With over 40 years in the restaurant industry—Gondek joined Twin Peaks in 2016 with a clear mission. This isn’t just a success story—it’s a blueprint for any restaurant looking to thrive. We break down the specifics of their Restaurant Turnaround Strategy. Key...
Lessons From the Field [Powered by Black Box Intelligence]
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
