Lessons From the Field [Powered by Black Box Intelligence]
Black Box Intelligence
11 episodes
2 days ago
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
All content for Lessons From the Field [Powered by Black Box Intelligence] is the property of Black Box Intelligence and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]
Lessons From the Field [Powered by Black Box Intelligence]
30 minutes
1 year ago
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience Episode 3 | 12/14/23 Episode Overview Huddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback. They proactively gather customer insights at every touchpoint during the dining experience. Whether guests choose to order online, opt for curbside pickup, dine-in, or have their meals delivered, the Huddle House team diligently examines and leverages this feedback to constantl...
Lessons From the Field [Powered by Black Box Intelligence]
Episode 11 | 06/19/25 Episode Overview From viral review stories and haiku responses to brand voice libraries and the power of AI, this conversation is packed with insights every restaurant leader needs to hear. In this Lessons from the Field episode, Katie Garcia (Founder) and Susie Ragland (CMO) of Gather Media explore the ROI of responding to guests, the operational impact of listening to feedback, and why your star rating might be your most underutilized sales lever. Key Takea...
