Michael Malfitano works as a mental health technician for a Carrier Clinic, a private non-profit facility in the Northereast of the U.S. It is responsible for treating all types of mental health diagnosis for those of all ages. He explains that in his position he is expected to meet the daily needs of the patients. He also mentions that he is one of the first staff members a patient meets and most often, it is the worst day of their life. Michael talks about how educating socieity on mental health is the first step in breaking the stigma and how meaningful it is for him to be a part of that process.