Lynda is usually involved in large development programmes that will run over 6-9 months and often have large numbers of participants. Despite this, her starting point is not content, not showcasing her or her team's knowledge, but connection. Connection with the participants and connecting them with each other. The better that you understand where they are, their starting point, the journey they need to go on then the better facilitator you can be.
You are also much better placed then, as Lynda says, to "make yourself redundant". Not permanently, just with that group on that journey, where they take control and continue to stretch and learn without needing your guidance or facilitation. Lynda generously shares her insights and ideas as to how you do this and how you can, even on big long programmes, create genuinely sticky learning experiences.
