What should we do if things go wrong at work? In this episode of Office English, Pippa and Phil talk about some phrases that can help you deal with mistakes. Learn how to admit to a mistake to your boss, apologise to a customer or client, and find a solution.

Find a full transcript for this episode and more programmes to help you with your English at https://www.bbc.co.uk/learningenglish/english/features/office-english/240219

Note: This programme was first broadcast in January 2024.

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