Send us a text Have you ever noticed the gap between where your organization is and where it needs to be widening every day—especially when workflows are undefined or changing? In this episode of Lean by Design, we sit down with Liam O’Neill of BPM‑D to tackle the big question: do you invest in building process capabilities internally or lean on outside consultants? We’ll walk you through evaluating your readiness, embedding process ownership in leadership, and starting with a real business c...