Jeff and Randy walk through a personal life event that Jeff is going through that perfectly illustrates how the C.R.A.P. principles have made a huge difference. The business that Jeff has been a patron of for 15 years is closing its doors, and the owner is handling the situation in the best possible way. They discuss the parallels between this event and similar business situations. It's not too different from closing a location, laying off staff in a department, or having to let someone go. Join us as we talk about how leaders can use C.R.A.P. to navigate these tough situations.