In this episode, we welcome Dr. Nicola Millard, Principal Innovation Partner at BT, to discuss the intersection of technology and human-centric business practices. She explores how AI and VR can enhance customer experience while emphasizing the importance of human elements.

Dr. Millard shares strategies for effective hybrid meetings and asynchronous collaboration, and offers guidelines for adopting new technologies based on their usefulness, usability, and utilization. She also touches on emerging trends like volumetric video and their impact on the future of work.

Join us for a comprehensive look at how to integrate technology and human needs for a successful digital transformation.