Chatbots Can Be a Great Asset to Companies. Until They’re Not.

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Leading Forward

American Public University

78 episodes

2 months ago

The business landscape is forever changed by the COVID-19 pandemic. American Public University brings you Leading Forward, a podcast featuring business experts discussing innovative ways businesses are adapting to the new normal including strategies for managing a remote workforce, entrepreneurship, strengthening workplace diversity, encouraging a strong work-life balance, and much more. To learn more, visit StudyatAPU.com.

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All content for Leading Forward is the property of American Public University and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Hosted on Acast. See acast.com/privacy for more information.

Chatbots Can Be a Great Asset to Companies. Until They’re Not. | EP62

Leading Forward

24 minutes 29 seconds

3 years ago

Chatbots Can Be a Great Asset to Companies. Until They’re Not. | EP62

Chatbots can help companies answer common customer questions any hour of the day. Using chatbots can help build customer relationships while gathering data and insight into customer needs. But chatbots can also be a source of frustration for customers. In this episode, Dr. Wanda Curlee talks to Dr. Aikyna Finch about her experience using and building chatbot programs. Learn why more companies should be adopting chatbots while being mindful of the limitations of this technology.

Hosted on Acast. See acast.com/privacy for more information.