In this episode of Leading Complexity, hosts Tomas Björkholm and Michael Göthe talk with John Cutler—product thinker, UX veteran, and writer of the popular newsletter The Beautiful Mess. John shares deep insights into the everyday challenges of navigating complexity in modern organizations. Together with the hosts, he explores common pitfalls, how we accidentally create complexity, and why empathy, storytelling, and system visibility are key to making progress. Tomas and Michael pause throughout the conversation to clarify, reflect, and highlight the most important takeaways. A practical and thoughtful episode for anyone leading in today’s fast-moving, ever-changing world.