It’s time for another brand new episode of the Leading Between the Lines podcast, and this week, Rosanna, our series co-host and executive coach at alterniq inspired growth, chats with Felicity Winkley, the People Director at online stationery company Papier. Founded in 2015 by Taymoor Atighetchi, the fast-growing London-based company, who opened a New York office this year, is an e-commerce brand whose stationery collections invite people to uncover the possibility of a blank page.

Having worked in FinTech previously, Felicity enjoyed the change and the challenge when she joined Papier last year. Full of confidence and enthusiasm about her work, Felicity is open and honest about the challenges they’re facing as they scale beyond start-up and how these challenges are being met. Felicity is not shy about identifying areas where the company needs to improve, and outlines how having a strong brand identity and mission can impact company values and employee culture at work.

Felicity also talks about being comfortable not knowing everything, which is very handy at a fast growing company where many people are learning as they go. She also feels that one of the most important factors to success in the workplace is the ability to provide and receive negative feedback in a constructive manner, finding the right balance of positive and negative. We then delve into what a “no blame culture” means at Papier, and why this is so important for the psychological safety of their people.

But how does all this tie in with Gong Bath Meditation? Tune in to find out!