Talking the importance of customer service with Blake Morgan

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Leadership, the future and tea

Andy Davies

30 episodes

4 days ago

A podcast for people who are passionate about making a difference at work. Each week hosts Andy Davies and Iain Moffat are joined by expert guests across the globe to discuss the many different facets of leadership. Listen to learn from the guests’ wealth of experience, glean key insights into what it takes to become an effective leader, and leave inspired and full of ideas on how to make a difference in your workplace.

Management

Business

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Management

Business

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Talking the importance of customer service with Blake Morgan

Leadership, the future and tea

36 minutes 44 seconds

5 years ago

Talking the importance of customer service with Blake Morgan

Blake recounts several examples of working with clients where they were seeking to increase the customer service support and some of the negative feedback they had to deal with as part of their journey. There’s a great description of improving customer service based on a story about a river – listen to learn more and apply the learning to your organisation and what you as a leader can do to improve your service.

Here’s some of what we covered:

🎉 Mel Robbins

🎉 Neighbourly

🎉 Self-deprecating

🎉 Contact centres

🎉 Digital transformation

🎉 Negative feedback

🎉 Customer experience

🎉 Drowning

🎉 Networking

🎉 Changes to the business world

🎉 Be your own boss