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Leadership in the Dealership
Upstart
42 episodes
2 days ago
Welcome to Leadership in the Dealership — an Upstart podcast where automotive innovation meets insightful conversations. We help dealers improve their customer and employee experience by tapping into the minds and experiences of the industry’s top leaders. We’ll also explore cutting-edge trends shaping the auto industry across digitization and customer experience, both online and in the showroom. Ready to meet your hosts and catch a sneak peek of what's to come? Check out the trailer. 

The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.
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Business
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All content for Leadership in the Dealership is the property of Upstart and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to Leadership in the Dealership — an Upstart podcast where automotive innovation meets insightful conversations. We help dealers improve their customer and employee experience by tapping into the minds and experiences of the industry’s top leaders. We’ll also explore cutting-edge trends shaping the auto industry across digitization and customer experience, both online and in the showroom. Ready to meet your hosts and catch a sneak peek of what's to come? Check out the trailer. 

The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.
Show more...
Business
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The Secrets to Success of a 100-Year-Old Luxury Dealership
Leadership in the Dealership
44 minutes
8 months ago
The Secrets to Success of a 100-Year-Old Luxury Dealership
Imagine a world where customers are willing to pay almost anything for a product they believe in. What if the key to unlocking that potential was simpler than you thought?

The automotive industry may constantly change, but Niello proves that strong values and an employee-first culture lay the foundation for true success. In this episode, we explore how Niello has maintained a focus on both customers and employees while revolutionizing customer service and embracing the digital age with their online sales platform, Niello Go. From combating fraud to fostering community connections, Dennis shares how Niello’s unwavering commitment to excellence is reshaping the future of the auto industry.

Join us as we discuss:
  • How prioritizing employees drives exceptional customer experiences at Niello Company
  • The power of listening and personalized service, from 7-day returns to white-glove experiences
  • Niello’s proactive approach to embracing change, ensuring compliance, and combating fraud
Leadership in the Dealership
Welcome to Leadership in the Dealership — an Upstart podcast where automotive innovation meets insightful conversations. We help dealers improve their customer and employee experience by tapping into the minds and experiences of the industry’s top leaders. We’ll also explore cutting-edge trends shaping the auto industry across digitization and customer experience, both online and in the showroom. Ready to meet your hosts and catch a sneak peek of what's to come? Check out the trailer. 

The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.