Access to credit can be life-changing, but for many members, the process still feels out of reach. Great Lakes Credit Union is working to change that with practical solutions that meet people where they are.In this episode, host Drew Megrey sits down with Steve Bugg, President and CEO of GLCU, to talk about how his team is rethinking lending through small-dollar loans, credit builder programs, and face-to-face financial coaching. Steve shares how they’re making a difference for underserved members while keeping risk low and impact high.
Join us as we discuss:
- How GLCU uses $300 loans to create long-term financial confidence
- Why second-chance lending isn’t as risky as most think
- Where mobile tools and in-branch service come together
- How community partnerships and DEI efforts support sustainable lending
- What it means to put trust at the center of the loan process
