In this episode, Patty Leuchten sits down with colleague and industry leader Coleen Glessner to discuss the role of culture in driving quality and compliance across the life sciences. Coleen reflects on her journey from the lab bench to senior leadership, her pivotal work at Pfizer during a period of transformation, and why “tone at the top” is critical for building an organization rooted in integrity.

They explore how a culture of quality impacts compliance, innovation, technology adoption, and patient trust. Coleen also shares insights on leadership alignment, the challenges of balancing speed, cost, and quality, and why companies must approach culture as rigorously as process to succeed in today’s complex clinical trial environment.