A Zoom sit-down business and leadership conversation with Kelly McGrath, General Manager and Executive Director of the Xcel Energy Center, in St. Paul, Minnesota. Minnesota native Kelly humbly shares over the next hour with Duluth Pack's CEO, Tom Sega, about her hardworking childhood, which instilled a strong work ethic and drive for success, eventually leading her to longtime loyalty to her employer. As Kelly progressed in her professional career, ranging from Group Sales Manager at Ordway Center, to Account Executive at Minneapolis St. Paul Business Journal, and eventually leading her to the Xcel Energy Center, Kelly emphasized in all facets of her career the importance of connecting to your customers and clients. Now at the pinnacle of her career and a leader in her industry, Kelly speaks about the business side of her profession and the importance of all moving parts in the organization, building up her team, and ultimately emphasizing their crucial impact on the customer's experience. The Xcel Energy Center has won 'Arena of the Year' 9 years total, hosts 150 live events per year (including the Minnesota Wild NHL team), and seats over 1.7 million guests annually. In addition, Kelly won the 'Women of Influence' award in 2020. Trust us; you will be incredibly inspired by her story. Enjoy this week's episode of Leader of the Pack, a podcast by Duluth Pack.