In this episode, Matt explores the ongoing tension between urgent demands and long-term priorities—and why so many leaders struggle to balance both. Drawing from his post “The 4 Ways to Balance Short and Long-Term Action,” he shares lessons from manufacturing supervisors who get stuck managing daily output instead of investing in coaching, feedback, and process improvement. Matt reveals how mindset and identity—especially your sense of control and optimism—determine whether you act as a Fatal...
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In this episode, Matt explores the ongoing tension between urgent demands and long-term priorities—and why so many leaders struggle to balance both. Drawing from his post “The 4 Ways to Balance Short and Long-Term Action,” he shares lessons from manufacturing supervisors who get stuck managing daily output instead of investing in coaching, feedback, and process improvement. Matt reveals how mindset and identity—especially your sense of control and optimism—determine whether you act as a Fatal...
Reactivity Kills Relationships and Influence: The Antidote of Differentiation
Lead With Influence
13 minutes
3 weeks ago
Reactivity Kills Relationships and Influence: The Antidote of Differentiation
Inspired by Matt Norman’s article “What to Avoid When Building Relationships and Influencing Others,” this episode explores how reactivity—our instinct to defend, blame, or panic—undermines trust, credibility, and influence. Through a powerful story of two colleagues who respond to stress in very different ways, we see how staying calm and grounded can transform outcomes. Drawing on psychologist Edwin Friedman’s concept of differentiation, the discussion reveals why the ability to manage your...
Lead With Influence
In this episode, Matt explores the ongoing tension between urgent demands and long-term priorities—and why so many leaders struggle to balance both. Drawing from his post “The 4 Ways to Balance Short and Long-Term Action,” he shares lessons from manufacturing supervisors who get stuck managing daily output instead of investing in coaching, feedback, and process improvement. Matt reveals how mindset and identity—especially your sense of control and optimism—determine whether you act as a Fatal...
