In this solo episode, I explore one of the biggest barriers to leadership and team performance: avoiding tough conversations. The truth is, the biggest problem in communication is often the illusion that it is happening. When difficult conversations are handled poorly, or not at all, we see misunderstandings, low morale, stalled innovation, and a breakdown of trust.
I share insights from psychology and neuroscience on why people shut down or get defensive under stress, and how leaders can shift conversations from threat to trust. We look at the difference between healthy debate and destructive conflict, and why creating psychological safety is the foundation of open dialogue and collaboration.
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In this solo episode, I explore one of the biggest barriers to leadership and team performance: avoiding tough conversations. The truth is, the biggest problem in communication is often the illusion that it is happening. When difficult conversations are handled poorly, or not at all, we see misunderstandings, low morale, stalled innovation, and a breakdown of trust.
I share insights from psychology and neuroscience on why people shut down or get defensive under stress, and how leaders can shift conversations from threat to trust. We look at the difference between healthy debate and destructive conflict, and why creating psychological safety is the foundation of open dialogue and collaboration.
Why do some leaders inspire action, while others struggle to get their message across? In this solo episode, Mark O’Reilly unpacks the real reason: stories beat stats every time. Drawing from the science of memory, the psychology of influence, and years of hands-on experience, Mark explores why even the best ideas get lost in translation unless they’re wrapped in a compelling narrative.
He breaks down:
The What–So What–Now What framework: a simple way to structure your message so it actually lands
How to use presence—voice, body language, and energy—to become instantly more engaging
The pitfalls of jargon, data-dumping, and assuming you’ve been understood
How the “Hero’s Journey” applies to everyday leadership (and customer conversations)
Using SCARF and the STATE model to handle resistance, objections, and tough conversations
Practical ways to hook any audience—whether you’re presenting to your team, your board, or that one stakeholder who never listens
If you want to influence, not just inform, this episode will help you rethink the way you communicate—so your ideas actually make an impact.
Lead Well with Mark O'Reilly
In this solo episode, I explore one of the biggest barriers to leadership and team performance: avoiding tough conversations. The truth is, the biggest problem in communication is often the illusion that it is happening. When difficult conversations are handled poorly, or not at all, we see misunderstandings, low morale, stalled innovation, and a breakdown of trust.
I share insights from psychology and neuroscience on why people shut down or get defensive under stress, and how leaders can shift conversations from threat to trust. We look at the difference between healthy debate and destructive conflict, and why creating psychological safety is the foundation of open dialogue and collaboration.
