Want to know how top customer training programs keep learners truly engaged? In this episode of Lead, Learn, Connect, Alan Krieger speaks with April Terry, a global program manager and customer trainer at ActiveCampaign.
April oversees Study Hall, a worldwide program with 12 trainers, and shares practical strategies like structured intros, targeted call-outs, polling tools such as AhaSlides, Slido, WhatsApp
backchanneling in regional classes, and guided, hands-on activities with Wobo digital workbooks.
She explains how pre-work and audience research inform tailored examples, and how feedback analytics and AI drive continuous improvement, contributing to a 4.9 average trainer rating. Drawing on her background in revenue enablement and her high Analyze T.E.A.M. style, April discusses balancing precision with quick decisions and empathy. A former Division I athlete, coach, and professor, she blends strategy, energy, and storytelling to spark growth and memorable aha moments.
Learn more about April at:
https://www.linkedin.com/in/aprilterry1/
Instagram: @aprilhasabucketlist
I hope you enjoy this episode!
Give it a like, share, and subscribe to not miss the content coming your way weekly.
– Alan and the Lead. Learn. Connect. podcast team
For more about Alan’s work and the T.E.A.M. Communication Styles:
Website: https://teamcommunicationstyles.com
LinkedIn: https://linkedin.com/company/teamcommunicationstyles
Listen to Lead. Learn. Connect. on these podcast platforms:
Spotify: https://open.spotify.com/show/08bMp67WPTaTfztxnePoK1
Apple Podcasts: https://podcasts.apple.com/us/podcast/lead-learn-connect/id1818307028
Amazon Podcasts: https://music.amazon.com/podcasts/18ad74c0-6448-426a-909a-8b0519361d89
#LeadLearnConnect #AlanKrieger #LeadershipPodcast #ProfessionalDevelopment #LearningCulture #AuthenticLeadership #MentorshipMatters #LeadershipGrowth #BusinessLeadership #PeopleFirst #ContinuousLearning #ExecutiveMindset #LeadershipJourney #NetworkingForLeaders #PurposeDrivenLeadership #TeamDevelopment #OrganizationalSuccess #HumanConnection #LeadWithEmpathy #GrowthMindset Lead. Learn. Connect. with Alan Krieger is a podcast built for leaders who are passionate about growth—not just in business, but in how they connect with others. Through thoughtful interviews and solo insights, Alan explores leadership development, learning mindsets, and the power of authentic relationships. This podcast is for professionals ready to reflect, evolve, and lead with intention in a world that’s constantly changing.