About This Episode
On the Delta Huddle Podcast, we've discussed two areas that really benefit from beta testing, that being support and customer success. And one other area that really really benefits from getting the voice of your customer in early is customer experience. Now, customer experience is much more than just how the customer interacts with your product. It also extends to how they interact with your entire organization, whether that's reaching out to support for help or working with sales to get more of your product.
And today's episode, we talked to Colin Flanagan, director of Customer Experience at Sayge. Now, in Colin's ten years as a leader, he's helped fight churn, create seamless experiences for customers and really strengthen the voice of the customer across organizations. Now, during our conversation, we talked about how trends are changing customer experience, how surprise and delight is suddenly out the door, why it's best to be transparent in a customer experience environment across your entire organization, and how tracking the customer's journey is essential for building a really great customer experience.
In This Episode:
About Our Guest
Colin Flanigan is the Director of Customer Experience at Sayge (http://hellosayge.com). In his 10+ years as a CX leader and consultant, he has grown and assisted churn-fighting, delight-producing customer-facing teams across industries. He delights in building and scaling excellent, seamless experiences for customers, strengthening the voice of the customer across organizations, and developing quality leaders.
Resources and Links
Beta Test Planning Kit: https://bit.ly/sw_plan_kit
Beta Recruitment Kit: https://bit.ly/recruit_kit
Centercode Visual Theming Guide: https://bit.ly/visual_themes
Beta Agreement Kit: https://bit.ly/agreement_kit
The Beta Shipping Manual: https://bit.ly/ship_manual
The Tester Engagement Pocket Guide: https://bit.ly/tester_map
Beta Test Incentive Kit: https://bit.ly/incentives_kit
Beta Test ROI Kit: https://bit.ly/beta_roi_kit
The Definitive Guide to Delta Testing: https://bit.ly/guide_to_delta
