In this episode, Lance and Steve welcome special guest Susan Tableman - a long-time friend, auto insurance expert, NSX enthusiast, and former dealer Service Advisor For Acura, Mercedes, BMW, and Jaguar. Susan gives insight to things you may not know about what goes on at a dealer. How do you know you’re dealing with a good advisor? How do the advisor and mechanic work together? How does the dealer look at service vs. sales? How do they look at 3rd party warranties? Do service teams differ between different makes? And how can servicing your car at the dealer benefit you long-run? We cover all that and more! This recording wasn't broadcast on Facebook Live, but they usually are. Follow us on Instagram and Facebook to catch the next scheduled live event. (@launchcontrolcars on both platforms).