Kalie Brackin, the dynamic Regional Vice President of Operations for Panera Bread, is steering the brand's ambitious expansion in Utah. With the opening of the first full-service location in Utah and several more in development, Brackin draws on a rich history of nurturing talent, a skill honed during her tenure with a Jimmy John's franchise. This podcast delves into her approach to identifying and fostering the 'it factor' in potential leaders, emphasizing the importance of genuine engagement and investment in every team member. Brackin's story is a testament to the power of developing people from the ground up, ensuring that Panera Bread not only grows in numbers but thrives through the strength of its team. Listen in as we explore the shifts in the restaurant industry post-COVID, the evolving role of general managers, and Panera Bread's commitment to listening to its customers, ensuring their feedback directly influences the future menu and service enhancements.