Dive into a compelling conversation where Gerard Brown, President of Hotel Management and Consulting, unveils the transformative power of data in steering extended stay hotels towards operational excellence. With a unique journey from pastoral work to actuarial science, and finally into the heart of hospitality, Brown shares how his eclectic background equips him to harness data for insightful decision-making. Discover the importance of understanding customer behavior, optimizing hotel health through analytics, and fostering a culture where team collaboration propels success. This episode is a must-listen for anyone looking to elevate their hospitality business by marrying data with a deep understanding of human connection.