In this engaging discussion, Joe Madera, Regional Director of Hotel Operations at PEG Hospitality, delves into the evolution of the hospitality industry, underscoring the significance of adaptability, analytical prowess, and effective people management for General Managers. He explores the challenges and strategies around employee recruitment and retention, especially in the context of a post-COVID world, where the industry has seen a shift in workforce dynamics and guest expectations. Joe highlights the resilience of hospitality workers and the critical balance between taking care of employees and ensuring guest satisfaction. He also offers insights into the financial implications of turnover and the importance of creating a supportive work environment. This episode provides a comprehensive look at the operational and managerial shifts in hospitality, offering valuable lessons and advice for professionals navigating this ever-changing landscape.