FACE FOUNDRIÉ founder and CEO Michele Henry joins us to share how her personal struggles with hormonal acne fueled her path to skincare entrepreneurship. We explore what it takes to deliver an unforgettable client experience, how to carve out a clear point of difference in a saturated market, and why accessibility and consistency are her non-negotiables. Michelle also opens up about her path to franchising and the ambitious vision driving FACE FOUNDRIÉ’s national and international expansion. ...
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FACE FOUNDRIÉ founder and CEO Michele Henry joins us to share how her personal struggles with hormonal acne fueled her path to skincare entrepreneurship. We explore what it takes to deliver an unforgettable client experience, how to carve out a clear point of difference in a saturated market, and why accessibility and consistency are her non-negotiables. Michelle also opens up about her path to franchising and the ambitious vision driving FACE FOUNDRIÉ’s national and international expansion. ...
Trust Over Transactions: Your Client Retention Playbook with Matt Danna
Last Client of the Day
27 minutes
1 year ago
Trust Over Transactions: Your Client Retention Playbook with Matt Danna
In this episode of Last Client of the Day, we sit down with Matt Danna, CEO of Boulevard, to explore a game-changing approach to client retention and revenue growth. Matt shares his unique perspective on why waiting until the third salon visit to introduce product sales can lead to stronger client relationships and, ultimately, higher overall revenue. Discover the insights behind this strategy, how it transforms the client experience, and why prioritizing retention over immediate sales can be...
Last Client of the Day
FACE FOUNDRIÉ founder and CEO Michele Henry joins us to share how her personal struggles with hormonal acne fueled her path to skincare entrepreneurship. We explore what it takes to deliver an unforgettable client experience, how to carve out a clear point of difference in a saturated market, and why accessibility and consistency are her non-negotiables. Michelle also opens up about her path to franchising and the ambitious vision driving FACE FOUNDRIÉ’s national and international expansion. ...
