For Chief Customer Officers and those aspiring to the role, The Chief Customer Officer Podcast delivers candid conversations with top B2B technology executives. Hosted by veteran SaaS leaders, Jay Nathan and Jeff Breunsbach, this podcast explores the state of B2B SaaS, strategy, people leadership, and real-world practices.
This isn’t “thought leadership.” You’ll gain actionable insights from CEOs, CFOs, CROs, CMOs, and CCOs that you can apply to elevate your career and leadership approach.
All content for Land and Expand is the property of Jay Nathan and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
For Chief Customer Officers and those aspiring to the role, The Chief Customer Officer Podcast delivers candid conversations with top B2B technology executives. Hosted by veteran SaaS leaders, Jay Nathan and Jeff Breunsbach, this podcast explores the state of B2B SaaS, strategy, people leadership, and real-world practices.
This isn’t “thought leadership.” You’ll gain actionable insights from CEOs, CFOs, CROs, CMOs, and CCOs that you can apply to elevate your career and leadership approach.
EP005: Kate Peter, CCO of Payscale. Why was customer success was one of the "most quit" jobs of 2024? Automation, AI, and the unbundling of customer success.
Land and Expand
37 minutes 8 seconds
9 months ago
EP005: Kate Peter, CCO of Payscale. Why was customer success was one of the "most quit" jobs of 2024? Automation, AI, and the unbundling of customer success.
Kate Peter, Chief Customer Officer at PayScale, sits down with host, Jay Nathan, to explore the evolution of customer success and why the CSM role is one of the "most quit" jobs in 2024 per Payscale's data. Kate and Jay exchange insights on preventing burnout in CSM teams by unbundling roles, improving cross-functional alignment, and using automation to eliminate inefficiencies.
The pair also dive into the importance of gross revenue retention (GRR) as a foundation for customer success and its connection to product and go-to-market strategies. Kate offered a behind-the-scenes look at her early leadership at PayScale, emphasizing the need for specialization in post-sales teams and actionable strategies for 2025 planning. If you’re rethinking your customer success strategy, this episode is packed with practical takeaways.
Land and Expand
For Chief Customer Officers and those aspiring to the role, The Chief Customer Officer Podcast delivers candid conversations with top B2B technology executives. Hosted by veteran SaaS leaders, Jay Nathan and Jeff Breunsbach, this podcast explores the state of B2B SaaS, strategy, people leadership, and real-world practices.
This isn’t “thought leadership.” You’ll gain actionable insights from CEOs, CFOs, CROs, CMOs, and CCOs that you can apply to elevate your career and leadership approach.
