In this episode of the Knowledge Base Ninjas podcast, we speak with Stacy Reed, Senior Technical Writer at Wavelo. Stacy focuses on creating accessible, user-friendly documentation for both internal developers and customers. With 28 years in related fields and three years in technical writing, Stacy has expanded Wavelo’s Dev Portal from a handful to over 100 endpoints. She’s also a key driver behind the Neurodiversity ERG at Tucows. Stacy emphasizes that accessibility is not an afterthought, it's core to documentation. Discoverability and ease of navigation are equally vital, as documentation only serves its purpose when users can both find and understand it. She encourages avoiding jargon, using clear formatting, labelling visuals meaningfully, and aligning with the 7 Cs of communication, placing courtesy first. Her approach is built on empathy, structure, and the intent to help all users, especially those with disabilities or neurodivergence, access and benefit from documentation equally. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.