Episode 17: Human Connections & the Power of Random Conversations

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Knowledge Fika

Rebecka Isaksson (Sulava Gulf); Dawn Brushammar (Dawn Brushammar Consulting)

28 episodes

5 days ago

Swedish “fika” is a cherished tradition of enjoying coffee and pastries with friends, family or co-workers, creating a cozy and social atmosphere. It is not just about feeding the body but also our souls and brains, when we take mini-breaks throughout the day, to clear our minds and replenish. In this podcast we will sit down with interesting profiles from the global Knowledge Management community, for casual conversations about relevant KM-topics, over a virtual cup of coffee. And of course there will be a lot of talk about AI and AI-powered Knowledge solutions!

Management

Business

RSS

All content for Knowledge Fika is the property of Rebecka Isaksson (Sulava Gulf); Dawn Brushammar (Dawn Brushammar Consulting) and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Business

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Episode 17: Human Connections & the Power of Random Conversations - Jonathan Gordon-Till

Knowledge Fika

33 minutes 26 seconds

6 months ago

Episode 17: Human Connections & the Power of Random Conversations - Jonathan Gordon-Till

In this episode of Knowledge Fika, we chat with Jonathan Gordon-Till, a knowledge management expert and Community of Practice Leader. We explore theshift from people-centric, tacit knowledge sharing to today's content and tool-centric approaches, questioning if we've lost the human connection from spontaneous conversations.

Jonathan's Totally Random program, a RandomCoffee Trial (“RCT”) program he has run for five years, showcases the power of communities. It highlights the importance of conversational knowledge sharing for collaboration, innovation, efficiency, and wellbeing in a globalorganization like Mondelez, with appr. 90,000 employees world-wide. Affirming our own, personal experiences that the value of Communities of Practice (CoPs) is exponential, driven by emotional connections in informal settings.

We also discuss AI's role in knowledge management of course, emphasizing the need to keep humans in the loop for effective AI ROI.

About Jonathan Gordon-Till:
Jonathan has been in the KM profession from the beginning. He started his career in 1987 as an information manager and researcher in the global financial services industry in London before spending 4 years in economic development in the public sector. He joined Cadbury as global KM lead in 2008 and has witnessed acquisitions, demergers, the emergence of new information technologies including AI, and many other changes that have impacted knowledgecreation, sharing and retention. He currently leads on global knowledge retention strategy, and the use of AI tools for identifying and exploiting tacit knowledge.