In this episode of The Know Your Numbers Podcast, Craig Alexander Rattray is joined by Shane Lukas, Managing Director of AVN – The Accountants Network, for a straight-talking conversation about how business owners can finally stop feeling overwhelmed by their finances. Shane shares why so many entrepreneurs are left confused by reports, frustrated with their accountants, and unsure how to use financial data to make better decisions. Together, Craig and Shane break down what needs to change – not just in the numbers, but in the conversations around them. If you've ever received a report and thought, “What am I meant to do with this?” – this episode is for you.     Key Topics Discussed: ✅ The disconnect between analytical accountants and big-picture business owners✅ Why most business owners still don’t get real value from their accounts✅ The difference between information and insight – and why translation matters✅ Why real-time data is only useful when it’s actually explained✅ How to shift from producing reports to having powerful conversations✅ The accountant’s role in helping business owners make confident decisions   Key Takeaways: ✅ Most business owners don’t need more reports – they need clearer communication✅ Accountants should be asking better questions, not just delivering numbers✅ Business owners who don’t understand their numbers are running on guesswork✅ Emotional barriers often prevent owners from engaging with finance – they need empathy and clarity, not just spreadsheets✅ The real value is in the relationship, not the report   Memorable Quotes: 📢 “Entrepreneurs are big-picture thinkers. They don’t go into the detail – they need that translation to understand how to use the data.”📢 “If a business owner doesn’t understand the numbers, how can they make good decisions?”📢 “You can’t make change if you’re not aware of where things are right now.”📢 “It’s not just about the numbers – it’s about what those numbers mean to the person.”📢 “A great accountant doesn’t just deliver information – they create understanding.”   Timestamps: The Journey to Coaching Accountants 03:07 Evolution of Accountancy and Technology 06:04 The Added Value Network (AVN) 07:08 The Importance of Real-Time Information 12:53 Human to Human: Understanding Clients 17:38 Engaging with Accountants for Better Decision Making 18:40 Building a Strong Financial Team 19:05 The Importance of Knowing Your Numbers 19:35 Educating Business Owners: The Ford Acronym 21:18 Advisory Services and Overcoming Fears 23:54 Case Study: Transforming an Accounting Business 26:11 The Future of Accountancy with AI 29:20 Advice for Accountants and Business Owners 30:41 Connecting with Shane and Final Thoughts   Resources Mentioned: 📌 AVN – The Accountants Network – Tools and training for value-driven accountants📌 Know Your Numbers Website – Helping business owners grow with confidence📌 Shane’s Book: Putting Excellence Into Practice