Southern Hospitality and Resilient Property Management with Tim Smith from Casago

In this episode of Keynotes, host Steve Schwab interviews Tim Smith, the owner of Casago in New Smyrna Beach. Tim narrates his unexpected journey from Salesforce consulting to property management and discusses Casago's mission to align with homeowners' goals while delivering memorable experiences for guests. Emphasizing Southern hospitality, Tim describes treating every guest like family and maintaining constant communication with property owners. He highlights proactive measures taken during Hurricane Ian to safeguard properties, demonstrating Casago's reliability and personal touch. Practical insights into building trust, setting clear expectations, and being an on-site advocate during crises are shared, making this episode a valuable resource for homeowners and potential clients. Contact information for Casago is also provided for those interested in property management services in New Smyrna.

00:00 Introduction to Keynotes Podcast
00:39 Meet Tim Smith: From Consulting to Property Management
01:54 Philosophies on Hospitality and Property Management
03:53 The Owner-Centric Approach at Casago
05:52 The Importance of Accountability
06:12 Prioritizing Homeowners Through Communication
06:54 Balancing Guest and Homeowner Needs
08:10 A Story of Dedication During Hurricane Ian
09:37 Why Choose Casago for Property Management?
11:22 How to Reach Out to Casago