Empowering Homeowners with Owner-Centric Revenue Management

In this episode of Keynotes, hosted by Steve Schwab, founder of Casago, we dive into an insightful discussion with Andrew Kitchell, founder of Wheelhouse. The focus is on 'owner-centric' revenue management and its applications in the vacation rental industry. Andrew shares the journey of creating Wheelhouse, a platform designed to bring transparency and control over the revenue and performance of short-term rental properties. Key topics include the importance of empowering homeowners with clear, visual information, the impact of personalized pricing strategies, and the collaboration between Wheelhouse and Casago to enhance revenue management systems. The episode underscores the commitment to excellence, transparency, and rapid problem resolution, aiming to create a seamless, informed experience for homeowners.

00:00 Welcome and Introduction
01:04 Meet Andrew Kitchell: Founder of Wheelhouse
01:49 The Journey of Wheelhouse
04:17 Understanding Owner-Centric Revenue Management
07:43 The Casago and Wheelhouse Partnership
10:29 Empowering Homeowners with Data and Tools
15:21 Building a One-of-a-Kind Dashboard
21:40 Training and Empowerment for Better Service
25:24 Final Thoughts and Farewell