Owner-Centric Success: Exploring Hospitality with Casago Costa Rica

In this episode of Keynotes, host Steve Schwab talks to Juan Carlos and Flor from Casago Costa Rica about their first year in the short-term rental industry. They discuss transitioning from hotel management to vacation rentals, emphasizing the importance of hospitality and owner-centricity. With a focus on communication and local expertise, they reveal Casago's unique blend of international standards and local presence. The conversation highlights the value of anticipating guests' and homeowners' needs, building trust, fostering positive experiences, and encouraging word-of-mouth recommendations. Contact details for Casago Costa Rica's property management services are shared for interested homeowners.

00:00 Introduction to Keynotes Podcast
00:39 Meet Juan Carlos and Flor from Costa Rica
01:03 Transitioning from Hotels to Vacation Rentals
02:39 Hospitality and Owner Centricity
04:58 Casago's Unique Approach
07:23 Owner Communication and Trust
09:40 Success Stories and Community Integration
12:52 Contact Information and Closing Remarks