We're joined this week by the first Arrows employee, Shareil Nariman. Last week we launched the ebook that was written by Shareil, and it was a smashing success. Much better than we'd expected. Shareil tells us what it was like to write the book, and we talk about the strategy of writing it. You can find the ebook here: http://arrows.to/resources/books/startup-ceo-guide-to-customer-success/ Email shareil@arrows.to if you have any thoughts!