Do you wish your team members were having more strategic conversations with your key accounts? Do you have a clear understanding of what strategy is? Does your team have a clear understanding of what strategy is? It’s fair to say that the S word – strategy – gets bandied around a lot in business - we even talk about it as one of our guiding pillars for success in KAM. And with words that get so heavily used, it’s common for the waters to get muddied and the definition to become overcomplicated, leading to overthinking activities and behaviours. In this episode I take a look at the topic of strategy, with brand strategist Shelley Röstlund. Shelley has strategic conversations on a daily basis with her clients, so I was keen to hear her thoughts and dig deep on this topic. Strategy is such an important component to understanding our customers, it’s so important that, as KAM Pros, we are able to get a firm grip on the strategic skillset, empowering us to truly Become the expert in the customer’s world. - - - 𝗦𝗛𝗘𝗟𝗟𝗘𝗬 𝗥𝗢̈𝗦𝗧𝗟𝗨𝗡𝗗 𝗕𝗜𝗢: Shelley is a Brand Strategist at harbour32.com who teaches subject matter experts to clarify their brand purpose and value by leveraging a blend of brand archetypes, belief systems, customer insights & core product refining. Having had delivered 150+ one-to-one strategic sessions with SME's across more than 30 different industries in the private, public and third sectors – she is well-versed on holding strategic conversations to cut to the chase and articulate intent and value. 𝗗𝗔𝗩𝗜𝗗 𝗩𝗘𝗡𝗧𝗨𝗥𝗔 𝗕𝗜𝗢: David is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist Key Account Management training and consultancy business, based in the UK. David is a Speaker, Author and Performance Coach with more than a decade of hands-on and consultative experience in sales and management roles in the leisure, entertainment and telecoms industries. =========