How often do you put aside time to reflect honestly on the learning you have gained following the closure of a deal, whether you won or lost it? Do you pause for a moment to celebrate the victory or commiserate the loss? Or do you go deeper than that, in pursuit of feedback that can be fed forward into future pitches? Creating a learning culture in an account management team is hugely beneficial and requires us all to embrace feedback, even the painful stuff. This episode’s guest is Vince Tickel, seasoned entrepreneur, executive coach and group chairman of the Vistage Central London group. I get his take on the importance of critical feedback (and what you can learn from it). - - - 𝗩𝗜𝗡𝗖𝗘 𝗧𝗜𝗖𝗞𝗘𝗟 𝗕𝗜𝗢: Vince hails from an early background in brand marketing, working with businesses like Unilever, Bacardi-Martini, Bass and P&G. In later years he focussed on building teams and growing businesses to multi-million-pound enterprises. He has extensive experience across several categories across B2C and B2B sectors, and today he is the CEO and majority stakeholder at Hunter Luxury, a UK-based award-winning luxury packaging provider, and is the Chairman of a premium printer and office solutions business called Four Digital Solutions. He is also the Group Chair for Central London for Vistage – a peer group organisation for high performing Managing Directors, CEO’s and Business Owners. With Vince’s business philosophy being ‘drive your business, don’t let it drive you’ – he gets to motivate, inspire and drive his members to do just that. 𝗗𝗔𝗩𝗜𝗗 𝗩𝗘𝗡𝗧𝗨𝗥𝗔 𝗕𝗜𝗢: David is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist Key Account Management training and consultancy business, based in the UK. David is a Speaker, Author and Performance Coach with more than a decade of hands-on and consultative experience in sales and management roles in the leisure, entertainment and telecoms industries. =========