Zach Shelley and Kirk Teachout are two office managers running multi-million dollar practices who actually have their systems dialed in. In this episode, we get into what those systems look like day to day: how they hire, how they hold people accountable, and how they keep the culture steady when things get messy. We also talk about why firing faster usually fixes more than it breaks, how they structure meetings so they don’t drag, and what they’ve learned about leading teams that don’t constantly need babysitting. It’s the kind of stuff most dentists think they have figured out… until they don’t. PS – Alex and I love making Just a Couple of Dentists for you. If you’re enjoying the podcast, share it with a friend. It’d mean the world to us.