In this episode, we meet Keith Waldon, Founder & Director of Luxury Travel Advisors, Departure Lounge. Keith shares his journey in the luxury travel industry, discussing the founding of his company, the importance of kindness and professionalism in business, and the role of technology in enhancing customer experiences. He reflects on post-COVID travel trends, the evolution of customer discovery through social media, and the significance of strong supplier relationships. Keith also shares personal insights about his favourite travel destinations and his vision for the future of travel.
Mentioned in this episode:
Chapters
00:00 Introduction to Keith Walden and Departure Lounge
02:52 The Birth of Departure Lounge
06:08 Culture of Kindness and Professionalism
09:02 Technology and Innovation in Travel
12:00 Post-COVID Travel Trends
14:50 Customer Discovery in the Digital Age
18:05 Supplier Relationships and Partnerships
21:03 Personal Insights and Travel Preferences