In this episode, host Luke Marshall engages in a deep conversation with Adam Pay, a CEO who began his career as an auto technician and worked his way up to leading a Mycar. The discussion covers Adam’s unique journey, which is becoming increasingly rare in today’s business landscape. Adam shares the challenges he faced, including taking steps backward to move forward, and how this experience helped him gain a deep understanding of the business from the ground up.

The podcast delves into leadership insights, balancing operational and strategic roles, and the importance of staying close to the front line. Adam also emphasises the significance of mental health and creating a supportive work environment for his team members, particularly the 450 apprentices across the organisation.

The episode is a compelling narrative about resilience, growth, and leading with a customer-centric mindset in a rapidly changing industry.