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A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
John Sturrock: Better Conversations, Better Outcomes
4 minutes 38 seconds
5 years ago
Separating People From The Problem
Separating People from the Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.
John Sturrock: Better Conversations, Better Outcomes
A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
