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A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really good conversation. To do so well is a skill in itself.
John Sturrock: Better Conversations, Better Outcomes
A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
