DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training".  What seems like an easy quick fix is actually more complicated.  It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional.  

With 26+ years Implementation experience and 100+ ITSM implementations, with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT, globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, South Korea, Singapore, Canada, and the USA, the topic of Ivanti HEAT Administration and Training is one that I've seen change over the years and encounter on a regular basis.

DISCLAIMER: I have never been employed by Ivanti. "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's products. Also, note that I have never been directly employed by Ivanti, however, I have been employed by and sub-contracted for Frontrange Business Partners and sub-contracted for Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations. Why Ivanti? It's my ITSM product of choice!