2. What is the ChatBot and Customer Experience Nowadays!

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It's Not a Sweet Business

It's Not a Sweet Business Podcast

6 episodes

6 days ago

Short talks about fails and successes in e-commerce marketing and lead generation! We meet innovators, entrepreneurs, and tech vision era of the EU, USA, and the UK about their journey, challenges, and vision for the future.

Marketing

Business

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Marketing

Business

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2. What is the ChatBot and Customer Experience Nowadays!

It's Not a Sweet Business

53 minutes 25 seconds

3 years ago

2. What is the ChatBot and Customer Experience Nowadays!

Every day we interact with the Internet via smartphones, communicate in messengers, make online purchases and want to get personal support.

Today our guest, Artem, СTO of GoChatBot with experience in building automation of communications for companies for more than 5 years.

Topics discussed in the episode:

- what is the first customer experience model in the past

- how customer experience evolved from 2000

- how e-commerce companies communicate with clients

- what are mistakes companies make losing conversation rate and repeat purchases

- how chatbot can help to increase customer loyalty and sales

- what is the functionality of chatbot

- what is the next technology step and METAVERSE

Sources:

Robotics Technology Center - http://gochatbot.cx/

Digital Marketing Agency - https://getleads.agency

Mikhail Silver LinkedIn

Andrew Stark LinkedIn

Artem Garashko LinkedIn