The show that helps you build relationships that build business. We’re bringing you a better understanding of what public relations is, and how it can drive your business in ways you never knew it could.
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The show that helps you build relationships that build business. We’re bringing you a better understanding of what public relations is, and how it can drive your business in ways you never knew it could.
Episode 37 - Poor Customer Experience = Poor Public Mental Health
IT’S A PR THING
16 minutes 38 seconds
3 months ago
Episode 37 - Poor Customer Experience = Poor Public Mental Health
Poor customer experience is driving poor mental health -- and that's a PR thing and a brand destroyer.
Join me today as we hear what studies and experts have to say, and how a U.S. culture of poor customer service and experiences is damaging the public's mental health in several ways.
As we wave our banners about being compassionate, empathetic, kind and caring -- we as a U.S. business culture across all industries are missing the opportunities to show these behaviors in our customer interactions every day.
Are you ready for this kind of truth?
Of course you are -- you're a PR pro! Let's dive in for some more PR learning love!
GILES CROUCH: "HOW TECHNOLOGY FAILED CUSTOMER SERVICE"
HOST BIO https://www.audible.com/author/Stephanie-McFarland/B00YNFH16E
IT’S A PR THING
The show that helps you build relationships that build business. We’re bringing you a better understanding of what public relations is, and how it can drive your business in ways you never knew it could.
