Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/8e/5d/3e/8e5d3e15-62a0-3988-0585-d9560abde640/mza_421526064326315770.jpg/600x600bb.jpg

ITIL® 4 Unplugged - Simplifying IT Service Management

Con Punto y Koma

20 episodes

4 days ago

ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.

All content for ITIL® 4 Unplugged - Simplifying IT Service Management is the property of Con Punto y Koma and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared

ITIL® 4 Unplugged - Simplifying IT Service Management

14 minutes

3 months ago

Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared

In this jam-packed episode of Plugged In, Tyler and Jessica dive deep into the unsung hero of ITIL practices—Knowledge Management. They unpack why having data isn’t enough, how to transform tacit expertise into shared wisdom, and what makes a knowledge article actually useful.

From the SECI model to the DIKW pyramid (yes, that’s a thing!), discover how organizations build a culture where information flows like electricity—fast, reliable, and always on. Expect real-life stories, a dash of humor, and practical tips for turning your IT brainpower into business value. This is Knowledge Management, unplugged.