ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”

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ITIL® 4 Unplugged - Simplifying IT Service Management

Con Punto y Koma

20 episodes

3 days ago

ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.

All content for ITIL® 4 Unplugged - Simplifying IT Service Management is the property of Con Punto y Koma and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”

ITIL® 4 Unplugged - Simplifying IT Service Management

24 minutes

5 months ago

ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”

The episode titled “Dear Service Provider, We Need to Talk…” opens with a playful yet insightful look at what happens when expectations between service providers and customers are misaligned — and how Service Level Management (SLM) aims to fix that. Drawing directly from the ITIL® 4, the conversation explores the true purpose of SLM: not just writing SLAs, but fostering trust, clarity, and continual improvement. The episode blends educational value with a human touch, perfect for ITIL practitioners and curious learners alike.